Professional Service Charges

Professional Fees, Refunds, Client Conduct and Jurisdiction

Effective and last reviewed: 22 July 2026. This website summary must be read with the signed retainer or service agreement. If there is a conflict, the signed agreement controls, subject to mandatory law and applicable professional obligations.

Fees and additional costs

Unless expressly stated otherwise, professional fees are quoted in Canadian dollars (CAD). Applicable Alberta GST is additional. Government application fees, biometrics, medical examinations, police certificates, language tests, educational assessments, translations, courier charges, taxes, bank charges and other third-party disbursements are additional. Federal Court matters may require a Canadian lawyer under a separate agreement and separate legal fees.

When professional work begins

Work is considered started when Abroad-X performs any contracted service, including opening and reviewing the file, assessing eligibility, holding a paid strategy session, issuing a document checklist, reviewing or organizing documents, preparing forms or submissions, communicating with institutions or authorities, or reserving professional time for a deadline.

Cancellation and refunds

• A cancellation request must be made in writing. If it is received before any professional work begins, refundable professional fees will be returned, less any separately disclosed consultation, onboarding, banking or administrative amount that lawfully applies.
• After work begins, fees earned for completed work and time already devoted to the file are non-refundable. Any unearned balance will be handled according to the signed agreement, applicable law and professional obligations.
• Government and third-party payments can be refunded only if and when the relevant authority or provider returns them. Abroad-X is not responsible for a government or third party refusing a refund.
• No refund is due merely because an application is refused, delayed, returned, selected for review, affected by a draw score, quota or program closure, or because law, policy, forms, fees or processing times change. No result or processing time is guaranteed.
• If a client changes plans, stops communicating, misses a deadline, withholds a material fact, refuses required documents or instructions, or withdraws after work has started, earned fees and incurred costs remain payable.
• Abroad-X may immediately suspend or terminate services if information or documents appear false, altered, misleading, fraudulent or unlawfully obtained, or if the client asks anyone to conceal a material fact or make an improper submission. Earned fees and incurred costs are not refundable. Any unearned funds will be handled only as required by law and the governing retainer.

Complaints, reviews and harmful conduct

Clients should first send a written complaint with supporting records. Abroad-X will review it in good faith and may propose correction, fee reconciliation or voluntary mediation. This process does not shorten or remove any statutory deadline or right. Clients remain free to make truthful reviews, regulatory complaints, police reports or court statements. Knowingly false factual allegations, fabricated evidence, threats, harassment, impersonation, unlawful disclosure of private information or malicious interference with the business may result in lawful protective or defamation proceedings. Nothing in this policy restricts honest opinion, truthful reporting, testimony, protected complaints or any non-waivable consumer right.

India contracts and Chandigarh forum

For services contracted with or principally performed by the Chandigarh office, the agreement is governed by the laws of India. The parties select the competent courts at Chandigarh, Union Territory, as the exclusive contractual forum to the fullest extent legally permitted. This selection does not exclude a consumer commission, court, regulator or other authority that has mandatory jurisdiction under the Consumer Protection Act, 2019, the Code of Civil Procedure or other applicable law.

Canada contracts and Calgary forum

For services contracted with or principally performed by the Alberta office, the agreement is governed by the laws of Alberta and the applicable federal laws of Canada. The parties select the competent courts and judicial centre at Calgary, Alberta, as the contractual forum to the fullest extent legally permitted, subject to any court order and mandatory legislation. Alberta consumer rights cannot be waived, and arbitration will not be mandatory where prohibited by the Alberta Consumer Protection Act. Immigration judicial review is governed by federal law and falls within the jurisdiction of the Federal Court; representation in Federal Court proceedings may require a qualified Canadian lawyer.

Cross-border services and mandatory law

The contracting entity and service location identified in the signed retainer determine the governing-law section intended to apply. Nothing in this policy prevents a regulator, consumer authority, tribunal or court from exercising jurisdiction that cannot lawfully be excluded. If any provision is invalid or unenforceable, it will be limited or severed only to the extent required, and the remaining provisions continue.

No guarantee: Immigration decisions are made only by the responsible government authority. Advice is based on the facts disclosed and the law and policy available at the time. This website provides general information and is not a substitute for an individual retainer and case assessment.